Careers

Job Title: Team Performance Lead
Location: Remote
Contract: Full-Time, Permanent
Salary: £35,100 + up to 10% annual bonus and benefits package
Reports to: Assessment Centre (AC) Manager

Lead a Team. Drive Performance. Make a Difference.

We’re excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role. 

You’ll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services. 

Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.

What You’ll Be Doing

• Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets
• Coaching, mentoring, and performance managing staff to drive continuous improvement
• Monitoring, analysing, and reporting productivity and quality data to the AC Manager
• Allocating and overseeing workloads to maintain a seamless operational flow
• Managing operational concerns, resolving issues, and escalating where required
• Partnering with Clinical Performance Leads to escalate and close clinical queries
• Supporting employee development and contributing to a positive team culture
• Proactively managing absence to ensure strong service continuity
• Embedding best practice across the team in alignment with HAAS contract expectations
• Taking on ad hoc responsibilities to support the centre as needed

What We’re Looking For

• Demonstrable supervisory or team leadership experience
• Strong communication and collaboration skills
• Ability to balance people leadership with performance targets
• Professional, adaptable, and solutions-focused approach
• Highly organised, with the ability to maintain high-quality standards
• Experience in an assessment centre or operational environment is desirable but not essential

Why Join Us?

You’ll be joining a supportive, collaborative leadership team within Ingeus, where your role directly contributes to delivering a high‑quality service under the HAAS contract. This is your chance to make a tangible impact, grow your leadership capability, and support a team who are committed to helping others.

If you’re passionate about leading people, improving performance, and contributing to meaningful public services, we’d love to hear from you.